Privacy Policy

TripTools AI (“TripTools AI”, “we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose and safeguard your information when you visit triptools.ai, use our mobile applications, or engage our products and services (together, the “Services”). By using the Services, you agree to the practices described here.

1. Information We Collect

Information you provide to us

• Contact & enquiry details — such as your name, email address, phone number, company name and the message or requirement you share when you request a demo or contact us.
• Account information — details needed to create and manage your account, including business details and login credentials.
• Customer content — information you and your team add to the Services, such as traveller enquiries, itineraries, quotations and CRM records.
• Payment information — billing details processed through our third-party payment providers (we do not store full card numbers).

Information we collect automatically

• Usage & device data — such as IP address, browser type, device identifiers, pages viewed and actions taken, collected through cookies and similar technologies.

Information from third parties

We may receive information about you from integrated services you choose to connect (for example messaging, booking or payment platforms) and from our service providers.

2. How We Use Your Information

• To provide, operate, maintain and improve the Services.
• To respond to your enquiries, schedule demos and provide customer support.
• To process transactions and send related information.
• To send administrative messages and, where permitted, marketing communications you can opt out of.
• To monitor usage, prevent fraud and abuse, and keep the Services secure.
• To comply with legal obligations and enforce our terms.

3. Legal Bases for Processing

Where applicable law requires, we process personal information on the bases of your consent, the performance of a contract with you, our legitimate business interests, and compliance with legal obligations (including under India’s Digital Personal Data Protection Act, 2023).

4. How We Share Information

We do not sell your personal information. We may share it with:

• Service providers who host, support and help operate the Services under confidentiality obligations.
• Integration partners you choose to connect, such as messaging, flight, hotel, tour and payment providers.
• Legal and safety recipients where required by law or to protect rights, property and safety.
• Business transfers — in connection with a merger, acquisition or sale of assets, subject to this policy.

5. Data Retention

We retain personal information for as long as needed to provide the Services and for legitimate business or legal purposes. When it is no longer required, we delete or anonymise it. You may request deletion at any time — see our Account Deletion page.

6. Data Security

We use reasonable technical and organisational measures designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights & Choices

Subject to applicable law, you may have the right to access, correct, update or delete your personal information, object to or restrict certain processing, and withdraw consent. To exercise these rights, contact us at sales@triptools.ai. You can request account and data deletion via our Account Deletion page.

8. Cookies & Tracking

We use cookies and similar technologies to operate the website, remember preferences and understand usage. You can control cookies through your browser settings; disabling some may affect functionality.

9. Children’s Privacy

The Services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children.

10. International Transfers

We are based in India and may process information in countries other than yours. Where required, we take steps to ensure appropriate safeguards for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version here and revise the “Last updated” date above. Material changes will be communicated where appropriate.

12. Contact Us